- Complaintform / dispute settlement request
- Code of conduct for ICR coach practitioners
- Procedure requirements for ICR coach practitioners
- Disciplinary complaint handling & sanctions
- Dispute settlement & arbitration
- Internal investigation
- Fraternal counselling for ICR coach practitioners
- WKKGZ (Netherlands)
- Refunds by health insurance companies
- Rules for disciplinary complaints & sanctions
- Rules for the use of logo's & word trademarks
Code of conduct for ICR coach practitioners
|CODE OF CONDUCT FOR ICR COACH PRACTITIONERS|
VERSION: MAY 2016
|1.1. The terms in these rules shall have the meanings respectively assigned to them as stated in the Global Network Group (GNG) list of terms and definitions.|
|2.1. These regulations bear the following name: Code of conduct and procedure requirements ICR Coach Register (Global Network Group).|
|3.1. To promote and maintain the quality of professional action and behaviour of the certificate holders, in the broadest sense.|
|4.1. The code of conduct applies to all ICR coach practitioners.|
4.2. An ICR coach practitioner may not ignore the code of conduct.
4.3. The code of conduct will also apply to the ICR coach practitioner who has been suspended.
4.4. Cancellation, termination or annulment of an ICR coach practitioners’ certification, for whatever reason, does not relieve the ICR coach practitioner from having the code of conduct apply to his or her actions if these took place in the period in which the certification was valid.
|5.1. The ICR coach practitioner must carry out the assignment given to him/her to the best of his/her ability. |
5.2. The ICR coach practitioner must not accept any assignment for which he/she lacks the knowledge and/or skills to carry it out, unless he is able to subcontract the assignment to one or more colleague ICR coach practitioners who do have the necessary knowledge and/or skills with the approval of the principal.
5.3. The ICR coach practitioner him/herself must be physically and mentally capable of carrying out the assignment.
|6.1. An ICR coach practitioner must never give the impression that he or she has more authority than he/she has actually been given.|
|7. EMPLOYEE AND/OR THIRD PARTY SKILLS|
|7.1. An ICR coach practitioner will make sure that his/her employees possess the highest level of professional skills possible in his or her field.|
7.2. The previous paragraph also applies to any knowledge acquired externally – be this through a temp agency or subcontracted – and activities or actions carried out by third parties other than the ICR coach practitioner’s own employees.
|8. DAMAGES TO AND/OR LOSS SUFFERED BY COLLEAGUES|
|8.1. An ICR coach practitioner should refrain from taking part in any activity or behaviour which may cause damage or harm to other ICR coach practitioners and/or certified colleagues, in general and in relation to his or her principals.|
|9. FRATERNAL OFFERINGS|
|9.1. If the assignment is offered to him by a colleague, an ICR coach practitioner must provide clear communication on whether the assignment parties were known to him through a colleague or another reliable source.|
9.2. If the assignment parties were not known to him, a reasonable fee will be agreed upon.
|10. ANNOUNCEMENTS AMONG COLLEAGUES|
|10.1. Announcements made by ICR coach practitioners among themselves and those made to their customers will be dealt with in a businesslike, responsible and confidential way.|
|11. AMICABLE EMPLOYEES|
|11.1. An ICR coach practitioner should refrain from encouraging a colleague’s employee from ending his/her contract with that colleague.|
11.2. However, if an ICR coach practitioner is approached by a colleague’s employee because the employee wishes to collaborate with him or wants to work for him, the ICR coach practitioner should discuss this possibility with his colleagues before entering into an agreement with said employee.
|12. MAINTAINING ONE'S NAME AND FAME|
|12.1. The ICR coach practitioner will refrain from making remarks to third parties which will potentially damage the name and fame of said colleague.|
|13. DISPUTES AMONG COLLEAGUES|
|13.1. In case of a dispute with a colleague, an ICR coach practitioner must assume a fair position towards him/her and attempt to resolve the dispute amicably.|
|14. USE OF A DISTINCTIVE TITLE|
|14.1. With due regard to the provisions of this code of conduct and the area in which the ICR coach practitioner is certified, there are no limitations to the use of the title ‘ICR coach practitioner’.|
|15. OPERATING PROCEDURE|
|15.1. The ICR coach practitioner will carry out activities and/or tasks commissioned by a customer promptly and in an honest and insightful way.|
|16. DESCRIPTION OF INSTRUCTION|
|16.1. The ICR coach practitioner and customer must always agree upon the terms of reference, prior to carrying out the instruction.|
16.2. If an ICR coach practitioner works with a set of terms and conditions, these are considered to be part of the terms of reference.
|17.1. Upon the request of an ICR coach practitioner, a colleague of the ICR coach practitioner, an aggrieved third party or the customer, the actions, doings or failings of one or more ICR coach practitioners, a group of ICR coach practitioners or a colleague ICR coach practitioner may be examined for compatibility with the code of conduct and standing rules regulating complaints and disciplinary actions.|
17.2. Such testing/review will always be based solely upon the code of conduct and the regulations or disciplinary rules applicable at the time when the action, doing or failure took place.
17.3. Testing will be based upon a complaint made by a stakeholder or someone who has incurred a loss.
17.4. In the general interest of the profession, GNG and/or any other trade or legitimate professional organisation – to the extent to which their clauses of association demonstrate this – is/are authorized, either independently or in commission, to lodge a complaint if there is no aggrieved party or stakeholder at hand.
|18. PROCEDURE REQUIREMENTS ICR REGISTER|
|18.1. All certificate holders are subjected to the procedure requirements ICR Coach Register. These requirements apply for all certificate holders.|
|19. SPECIAL PROVISIONS|
|19.1. In cases not provided for by this code of conduct, the point of departure will be that an ICR coach practitioner's conduct must be in keeping with the standing of the profession as laid down in the relevant certification scheme and standards, including all underlying documents and regulations set by the GNG; this behaviour must not damage the image of the profession or its members.|
|20. FINAL CLAUSES|
|20.1. Liability. GNG does not accept any liability whatsoever for actions and/or behaviour resulting from this document. GNG emphatically denies liability of any kind. |
20.2. Authority. GNG is authorized to set and alter this code.
20.3. Confidentiality. GNG, its management, its committees as well as individual committee members are obliged to keep their knowledge of certificate holders and/or third parties, information regarding companies, agencies, and any organizations and/or persons about which they have information as a result of their role within GNG strictly confidential. Any breach of confidentiality is grounds for the removal of the person from his/her position and if they are certificate holders grounds for examination of compatibility with the code of conduct and the standing rules regulating complaints and disciplinary action.
20.4. Disputes. Should a dispute occur because this code does not or does not adequately cover a situation, GNG is authorized without prejudice to the provisions of the articles of association to leave no stone unturned to alter the statutes of GNG. If the GNG does not settle the dispute, the dispute will be subject to mediation. If mediation is not successful, the dispute will be brought before a Dutch court.
20.5. Multilingual. In cases where more than one language is in use, English will be the language of choice.
20.6. Law. These rules shall be governed by Dutch law only.